Help

Who may order?

We only supply commercial customers/resellers. To become a new customer, please send us your trade license (fax, e-mail, mail). You can also use our registration form here . We will then get in touch with you. The access to this store will be activated for you as a customer on request.

How do orders work?

Orders are possible only after login. You have two possibilities to enter your order:

1. Via the item directly, by entering the desired quantity next to the "add to cart" button and then clicking on the "add to cart" button. In an article list or article table you can also enter the quantities for several articles and then put all articles together into the shopping cart.
2. Using the quick entry on the top right, there you can directly enter the desired quantity with the PHS article number or the EAN. With "Enter" the entry marker jumps on or the article is put into the shopping cart, for the input you need therefore only the numeric keypad or a scanner which supports this function. If the entered number is unknown, no quantity input is possible. If the input is not unique, a selection list with possible articles is displayed.
3. Collecting function in the shopping cart: Your shopping cart can be used as a virtual notepad, because the inserted items will be kept even after logout, until you submit your order to us. With saved shopping carts no article reservation takes place.
4. Your shopping cart is full and you are looking for a certain article? Then use the convenient shopping cart sorting by product name or item number on the left above the shopping cart.

How can I complain about faulty goods?

Please check your delivery immediately after receipt for visible defects and deficiencies. Visible defects must be reported to us within 3 days after receipt of the goods (§10 AGB)! Hidden defects remain unaffected. Please return defective goods to us with a description of the defect, your customer number and the invoice number. Please make sure that you send the goods back in the intact original packaging. Unfree shipments will not be accepted!
In the case of a justified complaint, you will receive a credit note for the value of the goods and the postage incurred for the return shipment. If you have any questions, please contact your responsible sales representative or our telephone service.

I have forgotten my password?

You can reassign your password yourself by clicking on the "Forgotten password" link and then entering the e-mail address with which you are registered with us. After submitting, you will receive an e-mail with a link to reassign your password. Attention! this link is valid for a limited time. If you do not receive any mail, please check your spam folder as well. You can get help from your mail provider. You can also change an existing password after logging in to "Your account" with "Change password".

Can I change my address data?

No, you cannot change your company data yourself in the store. Please send us change requests in writing by mail to verkauf@plus-h.de or fax to 03741/57 14 33.

I can not log in although everything was entered correctly?

Please pay attention to the exact spelling when entering your access data. In addition, you must allow "cookies" in your browser, how this is set can be found in the help of your Internet browser.

Useful functions:

- If you need an invoice again, you can view and download it in your customer account via "Show invoices".

- under your account you can view and sort your current backorder list after login. The display only takes place if there are actually arrears!

- You would like to read our current mailings online? Here you can find all mailings...

- You can set the display of the item lists individually. To do so, select a list type from the icons in the header of the item lists (see picture below). Note that some displays may not show all item information.

- In the "List view" and in the "Block view" you can enter the quantities for all the desired items first and then click the basket icon. It is not necessary to submit each quantity individually as long as you are in the same window. Attention. If you leave the view without clicking the basket symbol first, the input will be lost!

- In the article tables (e.g. for zippers) the shopping cart button is located at the end of the table.

- You can see the article availability at the delivery traffic light, these values change permanently and are only an orientation. The actual availability depends on the processing time of your order.

Is it possible to get/download a digital article list?

To get access to the download area, you must be a customer of ours and have a store access. First log in with your access data, then you will find in the left navigation area the box "My Account" there click on "General Downloads". If the box is not visible, scroll down a bit.

Is it possible to upload an order as a file?

Yes, you can upload an order as a file in CSV format after logging in. We also provide a tool to create the file in our general downloads.

What do the traffic light symbols mean?

• You can see if an item is in stock in sufficient quantity in your shopping cart. However, this is a momentary indication, by the time we receive your order, the stock may have changed. The article reservation takes place only with order entrance with us, the Warenkorb must be sent in addition over "order liable to pay".
• There are 3 colors for the availability of articles with reference to the stock quantity. Green = there are more than 2 units in stock, yellow = there is only one unit left in stock and red = there is currently no stock. Order items and items with drop shipments have no stock on hand and are ordered through your purchase order. Most items are ordered from the supplier in a timely manner and are available for delivery within 2-4 days. If the item is only available for long term delivery, the delivery week information will be displayed separately below the price. This information comes from the supplier, we cannot guarantee that the supplier will meet this deadline. See also our FAQ's. If you have any questions about the availability of goods, please contact our sales team directly.

Do you need the help of our IT department? You can also reach us by phone via the contact page... Please arrange remote assistance by phone beforehand!

Start quick help here after request. Please click on "Run" in the download window!