FAQ Catagories Home

We only supply commercial customers/resellers.

To become our customer, please send us your company details and your trade license. You can use our registration form here, or contact us by e-mail, fax or telephone.

The availability traffic light serves as a guide and shows the stock at the time the item is called up. Once opened, the shopping cart shows you the current availability by quantity. The display is very dynamic, as there are usually several customers in the store at the same time, filling their shopping baskets. The store is not the only platform through which we sell as a wholesaler. We also have a field service, telephone service and other transmission channels. Your order is therefore initially transmitted, but the confirmation automatically sent by the store does not constitute a binding acceptance. If you require a binding statement on the availability of an item, please contact our telephone service directly.

• Color green "Item is in stock" = The goods are available and will be delivered if there is no other order beforehand.

• Color green 2. "Shipping by..." = The goods are shipped directly by the manufacturer of the item. Plus H cannot provide any information on availability and delivery times.

• Color yellow "Item is limited in stock" = Here the stock is already particularly low, it may happen that the item cannot be delivered in the desired quantity.

• Color yellow 2. "Discontinued item with limited availability" = The item has been removed from the range and can therefore only be supplied in the quantity in stock.

• Color red "Delivery time approx. 2-4 working days" = There is currently no stock in the warehouse, but we expect the next delivery within the next few days.

• Color red 2. "Currently out of stock" = Currently there is no stock in the warehouse, the delivery time is uncertain. This display is used for items that have long delivery times for various reasons.

• Color red 3. "Discontinued item is sold out" = This item is removed from the range and is currently no longer available.

There may be additional information on the expected delivery week. These are based on information provided by the supplier and are non-binding, as there may be delays due to customs clearance or increased demand.

Yes, to access the "General downloads" section, first log in with your access data and then open "My account" at the top right of the store.

There you can download various article lists and catalogs.

Here you will also find important information on new articles and digital article master data for your POS system or merchandise management system.

We use a modern store software that makes it possible to use the store comfortably on PC, laptop, cell phone or tablet.

However, only modern browsers support this technology. Browsers such as Internet Explorer 7 or older can no longer display the store correctly, as these old browsers are not up to date with the latest "technology".

If possible, use Google Chrome, Firefox or Microsoft Edge. Chrome is currently the fastest browser.

In general, you should always use the latest software for surfing the Internet in your own interest, as outdated software can pose major security risks. Follow the manufacturer's recommendations and update your software with the manufacturer's updates. Do not use software that is no longer updated, as this also means that any security gaps are no longer closed.

On some artiel there is a on the article entry. This symbol indicates "order items", i.e. items which are only purchased specifically for you as a specialist retailer after you have placed your order.

If you order such an item, it will also be specially marked in the shopping cart. This allows you to decide whether you really want to order this item before placing a binding order.

Please note the following points regarding these order items:

1. Order items can only be purchased in full PUs.
2. Ordered items are excluded from return, as they are purchased specifically on customer request.

In the "My account" area, you will find "Show invoices" and "Show credit notes". There you have the option of displaying the receipts and of course you can also download and print them.

The quick entry is located at the top right of the store. You must be logged in to use the quick entry function!

To enter an article, enter the article number or EAN and confirm your entry with "Enter". If the number entered is correct, you can now enter the quantity and confirm with "Enter". As an alternative to "Enter", you can also use the "Tab" key.

If the article number is wrong or incorrect, no quantity entry is displayed.

If you enter an article twice, the entry is totaled. To end the quick entry, click on Open shopping cart to check or correct your order.

To improve ordering convenience for items with many options (e.g. in color and length), we display such items in tables. Depending on the size of your display, it is possible that the table cannot be displayed in its full width. If this is the case, you will see a gray shadow on the right-hand edge of the table. This shadow symbolizes that the table has additional (invisible) content.

To display the missing content, simply use the scroll bar above or below the table.