Shipping & Returns

We supply exclusively to commercial customers/resellers!

As a new customer, please contact us before placing an order.

For orders with a value (net) under €50.00, we charge a small order surcharge of €4.00.

For bulky goods, a bulky goods surcharge of €20.00 per package will be charged.

Bulky goods are defined as packages that
  • exceed one of the outer dimensions of 120 cm in length or 60 cm in width or 60 cm in height,
  • weigh more than 5 kg in roll form or exceed 120 cm in length or 15 cm in diameter,
  • are neither cuboid nor roll-shaped,
  • have protruding parts or loose strappings, or
  • do not have a stable outer packaging made of cardboard, solid cardboard, or paper.

The maximum size of a package is 31.5 kg or a girth (= length + 2 x width + 2 x height) of 360 cm!

From 2026-03-01, the following shipping costs apply per package:

Country Shipping costs up to 10 kilograms Shipping costs from 10 kilograms
Germany €7.95 €10.10

For international shipping, we use a transparent pricing model consisting of a fixed base price per package and a kilo surcharge:

Country Shipping costs base price Shipping costs kilo surcharge
Belgium €16.53 €1.18
Bosnia-Herzegovina €21.51 €2.07
Bulgaria €17.96 €1.47
Chile €39.92 €9.87
China €35.35 €7.13
Denmark €16.53 €1.18
Estonia €17.96 €1.47
Finland €22.73 €1.47
France €14.48 €0.58
Georgia €33.54 €3.98
Greece €17.96 €1.47
United Kingdom €19.78 €2.02
Greenland €21.51 €2.07
India €35.35 €7.13
Ireland €17.96 €1.47
Iceland €21.51 €2.07
Israel €33.54 €3.98
Italy €17.37 €1.29
Japan €35.35 €7.13
Canada €35.35 €7.13
Kazakhstan €35.35 €7.13
Croatia €17.96 €1.47
Latvia €17.96 €1.47
Lithuania €17.96 €1.47
Luxembourg €16.53 €1.18
Malta €17.96 €1.47
Moldova €21.51 €2.07
Netherlands €11.28 €0.40
Norway €21.51 €2.07
Austria €11.35 €0.40
Poland €16.53 €1.18
Portugal €17.96 €1.47
Romania €17.96 €1.47
Russian Federation €33.54 €3.98
Sweden €21.91 €1.29
Switzerland €20.80 €1.88
Slovakia €17.37 €1.29
Slovenia €17.37 €1.29
Spain €17.37 €1.29
South Africa €39.92 €9.87
Taiwan €35.35 €7.13
Czech Republic €16.53 €1.18
Turkey €33.54 €3.98
Ukraine €21.51 €2.07
Hungary €17.37 €1.29
USA €35.35 €7.13
Vietnam €35.35 €7.13
Belarus €21.51 €2.07
Cyprus €17.96 €1.47