Shipping & Returns
We supply exclusively to commercial customers/resellers!
As a new customer, please contact us before placing an order.
For orders with a value (net) under €50.00, we charge a small order surcharge of €4.00.
For bulky goods, a bulky goods surcharge of €20.00 per package will be charged.
- exceed one of the outer dimensions of 120 cm in length or 60 cm in width or 60 cm in height,
- weigh more than 5 kg in roll form or exceed 120 cm in length or 15 cm in diameter,
- are neither cuboid nor roll-shaped,
- have protruding parts or loose strappings, or
- do not have a stable outer packaging made of cardboard, solid cardboard, or paper.
The maximum size of a package is 31.5 kg or a girth (= length + 2 x width + 2 x height) of 360 cm!
From 2026-03-01, the following shipping costs apply per package:
| Country | Shipping costs up to 10 kilograms | Shipping costs from 10 kilograms |
|---|---|---|
| Germany | €7.95 | €10.10 |
For international shipping, we use a transparent pricing model consisting of a fixed base price per package and a kilo surcharge:
| Country | Shipping costs base price | Shipping costs kilo surcharge |
|---|---|---|
| Belgium | €16.53 | €1.18 |
| Bosnia-Herzegovina | €21.51 | €2.07 |
| Bulgaria | €17.96 | €1.47 |
| Chile | €39.92 | €9.87 |
| China | €35.35 | €7.13 |
| Denmark | €16.53 | €1.18 |
| Estonia | €17.96 | €1.47 |
| Finland | €22.73 | €1.47 |
| France | €14.48 | €0.58 |
| Georgia | €33.54 | €3.98 |
| Greece | €17.96 | €1.47 |
| United Kingdom | €19.78 | €2.02 |
| Greenland | €21.51 | €2.07 |
| India | €35.35 | €7.13 |
| Ireland | €17.96 | €1.47 |
| Iceland | €21.51 | €2.07 |
| Israel | €33.54 | €3.98 |
| Italy | €17.37 | €1.29 |
| Japan | €35.35 | €7.13 |
| Canada | €35.35 | €7.13 |
| Kazakhstan | €35.35 | €7.13 |
| Croatia | €17.96 | €1.47 |
| Latvia | €17.96 | €1.47 |
| Lithuania | €17.96 | €1.47 |
| Luxembourg | €16.53 | €1.18 |
| Malta | €17.96 | €1.47 |
| Moldova | €21.51 | €2.07 |
| Netherlands | €11.28 | €0.40 |
| Norway | €21.51 | €2.07 |
| Austria | €11.35 | €0.40 |
| Poland | €16.53 | €1.18 |
| Portugal | €17.96 | €1.47 |
| Romania | €17.96 | €1.47 |
| Russian Federation | €33.54 | €3.98 |
| Sweden | €21.91 | €1.29 |
| Switzerland | €20.80 | €1.88 |
| Slovakia | €17.37 | €1.29 |
| Slovenia | €17.37 | €1.29 |
| Spain | €17.37 | €1.29 |
| South Africa | €39.92 | €9.87 |
| Taiwan | €35.35 | €7.13 |
| Czech Republic | €16.53 | €1.18 |
| Turkey | €33.54 | €3.98 |
| Ukraine | €21.51 | €2.07 |
| Hungary | €17.37 | €1.29 |
| USA | €35.35 | €7.13 |
| Vietnam | €35.35 | €7.13 |
| Belarus | €21.51 | €2.07 |
| Cyprus | €17.96 | €1.47 |